Warranty Information

Custom Pcs Australia warrants any hardware defect for 12 months from the date of delivery. If an issue arises please contact us as soon as possible. If required we will designate the return address at this time. 

Our warranty is Return to Base, which means that you pay the shipping to us and we pay the return shipping to you.

Our warranty excludes the below items

  • Physical Damage to the product (Includes bent Motherboard pins)
  • Damage caused by external source such as power surge
  • Incorrectly configured software
  • Incorrectly configured BIOS settings or hardware drivers
  • Problem caused by Virus or other malicious software
  • Operating System problems not caused by hardware failure

The product must be in its original shipped condition and of the same configuration as purchased.

If an item requires replacement and the original can no longer be sourced we will replace the item with the nearest possible available alternative.